Privacy Policy

At Freedom on Earth, we value your privacy and are committed to handling your personal data with care, transparency, and compliance with applicable laws. We collect only the information necessary to process orders, communicate with you, and—with your consent—send occasional marketing updates. We do not sell or rent your information.

Information We Collect

When you place an order through our store, we collect personal details including your name, billing and shipping address, email address, phone number (if provided), and payment details. This information is necessary to fulfill your order, send you updates, and provide customer service.

If you opt in to receive marketing communications, we may also use your email address to send you promotions, product launches, and store updates.

Marketing Communications

You may receive occasional marketing emails from us if you opt in during checkout, sign up through our site, or are an existing customer under soft opt-in rules. You can unsubscribe at any time by clicking the “unsubscribe” link in any email or by contacting us at Hello@Freedomonearth.uk. You will still receive transactional emails such as order confirmations and shipping updates.

Third-Party Services

Our store is hosted on Shopify, which provides the e-commerce platform we use. Shopify may automatically collect information such as your IP address, browser type, device type, pages visited, and time spent on our site. This is used for fraud prevention, performance monitoring, and user experience improvement. You can review Shopify’s privacy policy here: https://www.shopify.com/legal/privacy

We also use trusted third-party services to process payments, manage marketing, and analyze website traffic. These providers only access the data needed to perform their services.

Third-Party Fulfilment

To ensure fast and reliable delivery, we use Amazon UK as our third-party fulfilment provider. This means that when you place an order, your shipping details (name, address, contact number, and order contents) are shared securely with Amazon solely for the purpose of picking, packing, and delivering your items. Amazon does not use this information for any purpose other than order fulfillment and complies with strict privacy and security standards. You can read Amazon’s privacy notice here: https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201909010

Cookies

Our site, via Shopify, uses cookies to:

  • Maintain your shopping cart and session

  • Track website performance and visitor behavior

  • Improve the user experience

  • Enable secure checkout

You can disable cookies in your browser settings, though some features (like checkout) may not work properly without them.

Your Rights (GDPR & UK GDPR)

If you are located in the UK or EU, you have the right to:

  • Access the personal data we hold about you

  • Request corrections or deletion of your data

  • Object to or restrict how your data is processed

  • Withdraw marketing consent at any time

To exercise your rights, contact us at Hello@Freedomonearth.uk. We may require proof of identity before fulfilling your request.

Data Retention

We retain order information for legal and operational reasons unless and until you request deletion. Marketing subscriptions remain active until you unsubscribe.

Do Not Track

Our store does not currently respond to browser-based "Do Not Track" signals. However, we limit tracking to what is necessary for performance, security, and fulfilling your orders.

Changes to This Policy

We may update this policy from time to time to reflect changes in our operations or legal requirements. Any updates will be posted here with a new effective date.

Contact Us

If you have any questions about this Privacy Policy, your data, or how we use it, please contact:

Freedom on Earth Limited
Email: Hello@Freedomonearth.uk